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Frequently Asked Questions

What are The Theatres at Canal Place?

The Theatres at Canal Place combines Mediterranean small plates and favorite local fare with the ultimate movie-watching experience in a luxurious cinema to bring New Orleans the best of everything. Chef Adolfo Garcia’s Gusto serves a variety of well-selected wines by the glass, tasteful Mediterranean small plates, New Orleans treats, Italian Sodas, seasonal handcrafted cocktails, and features a premium bar. All can be enjoyed any time of day–from 11:30 a.m. on–whether you are watching a movie or not. Gusto is the perfect place to unwind while shopping or before a movie.

The intimate auditoriums at The Theatres at Canal Place offer the perfect place to enjoy Hollywood hits, independent, art or foreign films. An entirely new digital cinema with 3D capabilities and all digital surround-sound which will immerse you in a movie like never before. With in-seat service, you can relax in your luxurious high-back leather chair while Gusto's courteous and friendly staff takes care of you.

How does The Theatres at Canal Place experience work?

A Movie With Gusto

  • All seats are reserved. Buy your tickets online at www.TheTheatres.com, from the theatre concierge or the ticketing kiosks at The Theatres' entrance.
  • Arrive 30 minutes before your movie starts to order your food and beverage.
  • Enjoy a cocktail and a small plate at the bar, or enjoy a full-service Gusto experience from your cinema seat.
  • Our friendly and courteous staff will serve you in the auditorium.
  • Eat, drink and enjoy the show!

Just a Movie, Please

  • All seats are reserved. Buy your tickets online at www.TheTheatres.com, from the theatre concierge or the ticketing kiosks at The Theatres' entrance.
  • We offer traditional snacks and soda for the authentic movie experience.

Eat, Drink With Gusto

  • Stop by Gusto anytime from 11:30 a.m. until closing to enjoy Mediterranean small plates, a wide varietal range of select red and white wines available by the bottle or glass, a premium bar with hand-crafted cocktails, and local, domestic and imported beer.
  • To-go orders are available for your convenience.
  • You must be 21 with proof of age to enjoy alcoholic beverages.

Do I have to watch a movie to eat at Gusto?

The cafe and bar can be enjoyed anytime. It is a great place to rest between shopping at The Shops at Canal Place and enjoy light fare or quench your thirst.

Do I have to order any food to watch a movie?

No. Be our guest and enjoy the ultimate movie watching experience in our Superior Digital Cinema with 3D Capabilities which are outfitted with luxurious high-back leather chairs, stadium seating, and all digital surround-sound.

Can I order food or drinks during the movie?

Yes. We encourage you to order your food and drinks prior to the start of the movie; but, during the movie, simply press the call button and our wait staff will gladly take your order.

What happens to my dishes after I finish my meal?

Very simple: if you finish your food before the movie starts, our wait staff will remove it from your seat table. If you finish during the movie, all you have to do is move our specially designed swivel seat tables to the side, and watch the movie with nothing in front of you or in the way.

When do I pay for my in theatre service?

We take your form of payment when you place your order and will settle your account immediately or close you out when the credits start rolling.

Is gratuity automatically added to the check?

Yes. 17.5% gratuity is added to all food and beverage served in the auditoriums.

Are there age restrictions?

Guests under 18, will be admitted to non R-Rated shows before 6PM with a parent or guardian 21 years of age or older. After 6PM no one under the age of 18 will be permitted in the theater. You must be 21 to purchase alcoholic beverages.

How will I know where my reserved seat is located?

For ticket purchases online, you will receive a confirmation email that will include seat, row and aisle information. When you purchase your ticket from the theatre concierge, convenient ticketing kiosk, or when you pick-up your ticket in the theatre, your ticket will have the seat, row and aisle information.

Refund / Exchange Policy

We ask all guests to be mindful of their purchase. Refunds and exchanges are not permitted. All sales are final. Before purchasing your tickets we urge you to confirm the title, time and location of the movie you wish to see.

At the time of your order, The Theatres at Canal Place will remove the number of tickets you purchase from the theater's inventory, reducing the number of seats available for the chosen show time. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents The Theatres at Canal Place from reselling tickets in the event that you do not attend your chosen show time.